Bengaluru metro commuters raise questions over unused balance in smart cards as NCMC adoption grows

Commuters say they are unable to transfer the remaining balance to an NCMC card or obtain a refund while the existing smart card is still valid and usable. | Photo Credit: FILE PHOTO

As more commuters shift to National Common Mobility Card (NCMC) following its acceptance on Bengaluru Metropolitan Transport Corporation (BMTC) buses, questions are being raised over the unused balance in existing Namma Metro smart cards.

Commuters who have used the metro traditional smart cards for years said they were unable to transfer the remaining balance to an NCMC card or obtain a refund while the existing smart card was still valid and usable.