Karnataka to bring all citizen services online, under Sakala

Website of Sakala. Photo: https://sakala.kar.nic.in/

The Karnataka government has issued guidelines for all departments to make citizen services more accessible, transparent and time-bound, mandating that all services, including licences and certificates, be brought online and brought under the Sakala framework.

The guidelines, prepared by the Praja Seva Department based on recommendations of the Karnataka Administrative Reforms Commission-2 (KARC-2), have been approved by the Chief Minister, according to a government order.

The government has directed departments to reduce the time taken to deliver services and, wherever possible, issue certificates instantly at service counters.

Verification for online services