Communications Minister asks NTA about quality status of telecom services

Kathmandu, Oct 1: Minister for Information and Communications, Dr Bikram Timilsina, has asked for information with the Nepal Telecom Authority (NTA) regarding the quality of telecommunication service.     

Sharing that complaints of customers about weak quality telephone and internet services have been increasing, Minister Dr Timilsina today enquired office-bearers of the Nepal Telecom Authority about the issues regarding the state of services, quality testing, regulation and service expansion.     

During the discussion with Communications Secretary Rajendra Kumar Poudel, Chairperson of Nepal Telecom Authority Arjun Ghimire as well as different office-bearers of the ministry and Authority, he also directed the Authority office-bearers to submit regular report related to quality monitoring of telephone and internet services at the ministry.     

Both regulatory body and service provider should be responsible to provide reliable, qualitative and smooth telecommunication services as expected by the citizens, stressed the Minister.     

The Information Minister opined, "There is still complaints about poor access and quality of telecom services. It is must to improve it. There is no alternative to work in order to fulfill people's aspirations."     

Expressing commitment to provide necessary support from the Ministry for regulatory capacity building of the Telecom Authority, he pointed out the need of effective regulation about service quality.     

Minister Dr Timilsina directed the bodies concerned to ensure citizen's rights to quality telephone and internet services, asking it to take stern action against those service providers not meeting criteria.