Consumer Commission directs Canara Bank to pay ₹5.04 lakh over unauthorised transactions

By The Hindu Staff

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Consumer Commission directs Canara Bank to pay ₹5.04 lakh over unauthorised transactions — Photo credit: The Hindu

Advocate Vaijanath S. Zalki handing over a copy of the judgment to complainant Siddayya Nandikol in Kalaburagi recently. | Photo Credit: ARUN KULKARNI

The District Consumer Disputes Redressal Commission, Kalaburagi, has directed the Station Bazar branch of Canara Bank to pay ₹4.84 lakh, along with interest, to a customer whose savings bank account was subjected to three unauthorised transactions.

The order was passed on September 29, 2026, in a case filed by Siddayya Nandikol of Hirapur against the branch manager, Canara Bank, Station Bazar branch, Kalaburagi.

According to the judgment, three unauthorised deductions of ₹2 lakh, ₹2 lakh and ₹84,000, totalling ₹4.84 lakh, were made from Nandikol’s savings bank account on March 17, 2025. After noticing the transactions, he informed the bank and also approached the Cyber Police on the same day. The bank advised him to approach the Cyber Police, following which he lodged a complaint.

The bank, however, contended before the Commission that the transactions had occurred because the complainant had shared his OTP and other account details. It denied deficiency in service and sought dismissal of the complaint.

Originally published by The Hindu on Oct 2, 2026 Read the full article at thehindu.com

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