Facing an NPS-related issue? Know how to raise a complaint through the PFRDA Pension Sahayak portal

Have an NPS or APY-related query or complaint? PFRDA’s Pension Sahayak offers a simpler way for subscribers to raise and track grievances online. Here’s how the platform works, the steps to register a complaint, and what happens if the issue remains unresolved.

Pension subscribers can raise complaints about their pension-related services through an AI-powered platform of the Pension Fund Regulatory and Development Authority (PFRDA).

PFRDA Pension Sahayak, launched on 22 June 2026, uses artificial intelligence (AI) to make grievance registration and tracking simpler.

The platform brings pension-related grievance services onto a single digital interface. Subscribers can submit complaints online, track their progress, and seek further review if they are not satisfied with the resolution.

What is Pension Sahayak?

Pension Sahayak is an AI-enabled grievance redressal platform for subscribers of pension schemes regulated by PFRDA. It allows users to register complaints digitally and interact with the system through voice or chat.

The platform supports 22 Indian languages and provides a way to monitor the status of a complaint after it has been registered. Subscribers do not have to pay any fee to register a grievance through Pension Sahayak.

Who can raise a grievance through Pension Sahayak?

Subscribers of the National Pension System (NPS), Unified Pension Scheme (UPS) and Atal Pension Yojana (APY) can use the platform. Authorised representatives can also submit grievances on behalf of subscribers.

Complaints can relate to services provided by pension intermediaries, including Central Recordkeeping Agencies (CRAs), Points of Presence (PoPs), pension fund managers and other entities involved in providing pension services.