The District Consumer Disputes Redressal Commission, Kurnool, has directed Kia India Pvt. Ltd. and its authorised dealer, MG Brothers Kia, Kurnool, to refund the ex-showroom price of a Kia Sonet diesel car after repeated attempts to fix a recurring Diesel Particulate Filter (DPF) problem failed to resolve the issue permanently, according to Live Law.
The Commission, headed by President Sri Karanam Kishore Kumar and Members Sri N. Narayana Reddy and Smt. S. Nazima Kausar, said the consumer could not be expected to have specialised technical knowledge about the vehicle's emission-control system.
While the Commission did not conclusively establish that the car had a manufacturing defect, it found that the manufacturer and dealer had failed to provide an effective and lasting solution to the recurring problem during the warranty period. This amounted to deficiency in service, it held.
Kia Sonet owner reported DPF warnings soon after purchase
The complainant bought a Kia Sonet HTX Diesel in March 2022 for around ₹13.69 lakh, including on-road costs. He later purchased an extended warranty that remained valid until March 2027.
According to the complaint, the car began showing DPF-related warnings shortly after it was purchased. One of the recurring alerts displayed on the instrument cluster was "Diesel Filter Regeneration Request".
The owner said he took the vehicle to the authorised service centre more than 15 times over the same issue. Despite several visits and repairs, the warning reportedly continued to return.
Multiple repairs failed to stop the recurring problem
The service centre carried out several procedures in an effort to address the DPF issue. These included DPF regeneration, replacement of sensors and the battery, DPF refurbishment, fuel injector refurbishment and ECM software upgrades.
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