Are you relying on online dining apps for food prices? Be aware because it's not always what you see on these apps that you might have to pay at the restaurants. In one such case, a Delhi consumer court has held Swiggy and a Delhi-based eatery responsible for unfair trade practices, reported LiveLaw.
The issue erupted after a customer said that he was charged significantly higher buffet rates than the "cost for two" listed on the app.
The Commission held both Bundl Technologies Pvt. Ltd., which operates Swiggy, and Themis Barbeque House responsible for the misleading pricing. According to LiveLaw, it observed that the restaurant was the service provider that put up the advertisement, while Swiggy was the platform on which the representation was displayed.
The order was passed by a three-member bench including President Divya Jyoti Jaipuriar and members Ashwani Kumar Mehta and Harpreet Kaur Charya.
What was the complaint
As per LiveLaw, complainant Praveen Kumar Singh said that he booked a table at the eatery through the “Dineout” section of the popular food app on April 7, 2024.
The booking was said to be made for 10 people through Singh's account, while another booking for four people was made using his wife's account. At the time of booking, Swiggy Dineout displayed the “cost for two” as ₹1,500, which translated to a rate of ₹750 per person.
However, he said that the restaurant subsequently charged ₹1,050 per person for a vegetarian buffet and ₹1,100 for a non-vegetarian buffet.
As per the complaint, customers were charged ₹300 and ₹350 extra per person than the “cost for two” pricing.
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